Customer Experience and Business Process Design

TRL provide business and process analysis services to support you with understanding your business and operational procedures and bringing them to life with supporting work instructions and customer journeys.  Trained in business process mapping techniques such as Visio and ARIS we can work with you to ensure that your business is efficient and effective and not being impacted by ineffective and costly processes.

Previous experience: Implementation of Taleo (Oracle), SAP Success Factors Recruitment and SAP Success Factors Onboarding 2.0 and product launches such as iphone and 4G.

Customer Experience and Business Process Design Services:

  • Product Analysis
  • Customer/User journey mapping
  • Working with the business to understand the AS IS process
  • Working with the client to define the TO BE
  • Carrying out gap analysis between the AS IS and TO BE business/user/customer process

Customer Experience and Business Process Design Services at Total Resourcing Limited

Our core objectives

  • Transparency - with over 25 years experience, we know what we’re doing. Trust us to advise, guide and deliver the best solutions to meet and exceed your resourcing needs
  • Reliable – Our work ethic is to go the extra mile and deliver a quality and reliable service delivering projects in time and on budget
  • Loyal – We are committed to providing our clients and candidates with open communication and transparency

TRL are passionate about Customer and User experience

TRL are passionate about Customer and User Experience, which is evident in the level of work produced for the delivery of the Onboarding Process. TRL took on the role as Change Lead/Business Analyst to deliver the end to end process design ensuring that the customer and the user were at the forefront of the design. The launch was a great success and the candidates' onboarding experience has significantly been improved and the HR teams time spent on manual tasks have now been automated.

Fiona Change Lead Nuclear Fusion